Went to get tire patched. They quoted me on a set of tires went home and thought about it. Called to order them and it was wrong size they quoted me on. So the price was 100 more then I was wanting to pay told them ok order those instead went in to get them.on waited for 10 to 20 Mins. They come get me and tell me they ordered the wrong size and quoted me on another set and was about 100 more again. Service: Tyres
Mike, good grief what a situation. During a tire repair, we often do not record tire size as it is irrelevant to a repair being performed at that time. Then, the second quote you called us to price was also the wrong tire size for your vehicle, and this was not evident to us until the vehicle was here for the (wrong size) tires you decided upon. Of course, tire prices will change because you went from a 75,000 mile tire (first quote) to a 40,000 mile tire (second quote) and you chose different manufacturers, from a premium tire to an economy tire. So, in all fairness, I don't believe we earned a 1 star review… as the information your provided us was inaccurate. We understand sometimes things don't go as planned as hard as we try to provide exceptional customer service to every customer. But when a customer provides us with the wrong tire size, we cannot be to blame. We would be happy to have the opportunity to make this right with you. I called to discuss what we could do for you, but I have not heard back from you. I look forward to your returning my call at your earliest convenience. Scott Buenger, owner 618-876-7616.
- O'Brien Tire & Auto Care