Granite City Auto Repair

I have been given experiences on here for years and I was always honest with you all. O'Brien's in granite City deserves a zero rating. They are racist. They treated me like they were racist. The short bald head guy with the tattoos. I had appointments scheduled at 9:00. I got a little turned around due to the traffic in that area. So I called them about 9:05 left on hold at 9:08 arrived at 9:11. He had saying that he can't do my wheel alignment after I made him appointment that Monday. So now here is Wednesday and you can't do the wheel alignment because I was 10 minutes late. They wouldn't have done their regular older white customers like that. It was a lady pulling up when I was pulling off so he can't tell me that her appointment wasn't for 9:00. He talked to me really bad and when I came to belligerent he acted if he was the victim. The time he spent disrespecting me he could have done the wheel alignment. That man treated me as if I called his house. Not a company. !!! Do not, especially if you are black patronize Obriens in granite City for anything. I live there for years and I never went there. I was referred to them by cheapies in granite City. No, I had the worst experience ever at this O'Brien's in granic City. You all cannot treat people like that. Racism does not no longer exist or it doesn't supposed to!!!!!! My photo actually show I call at 8:59 and at that time he was telling me he couldn't do my wheel alignment. He didn't ask how soon could I get there or anything? Look at this complaint... To say that he couldn't do my wheel alignment because I was late by minutes

Great service! Definitely recommend!!

I was completely fed up with the larger auto care shops, so after learning about Obriens, I started taking my car there. Justin and his team are fantastic to work with, much better than the big franchises. I’ll continue using their services as long as my car needs work in the St. Louis area. They’re honest, and if they make a mistake, they own up to it—unlike those unpleasant large shops.

I went to have 2 tires put on and a wheel alignment. I had the tires already. I had to have 2 appointment they were 9:00 and 10:00 am. They put the tires on pull my vehicle out and waited till 10:25 then they said they did a diagnostic to do wheel alignment. So after they put the tires on did the diagnostic they tell me they could not do an alignment and the reason was because they said I needed a tie rod end, and 2 bushings with the amount of $735.85. I had to pay for another diagnostic. I took my car too another reputable dealer and they did the test and found nothing wrong with any of these part and they did the wheel alignment which all it needed was some adjustment and they did it for $109.00. You people tried to rip me off and I am not happy with your company at all. I give you all a one star.

Great service. Fast service. Super friendly. Would definitely recommend.

Absolutely amazing! After having such horrible experiences at other shops. They took car of everything. Recommended 10 out of 10.

I bought tires and they had said alignment was included but i had to replace some parts first. Once i replaced the parts, they wouldn't do an alignment without an extra charge. On top of that they charged $15 as a credit card processing fee, and they charged $20 to balance the brand new tires. Ridiculous. They used to be a good place to go but now they just care about taking people's money.