Granite City Auto Repair

1125 reviews
(618) 219-1420
Mon - Fri: 8:00 AM - 5:00 PM
5

Did a great job getting the tires fixed; Service: Tyres

Thank you Monty for the kind words and the 5 STARS! We really appreciate your taking the time to leave us a great review and for supporting our small business, especially during these times!

- O'Brien Tire & Auto Care
1

Went to get tire patched. They quoted me on a set of tires went home and thought about it. Called to order them and it was wrong size they quoted me on. So the price was 100 more then I was wanting to pay told them ok order those instead went in to get them.on waited for 10 to 20 Mins. They come get me and tell me they ordered the wrong size and quoted me on another set and was about 100 more again. Service: Tyres

Mike, good grief what a situation. During a tire repair, we often do not record tire size as it is irrelevant to a repair being performed at that time. Then, the second quote you called us to price was also the wrong tire size for your vehicle, and this was not evident to us until the vehicle was here for the (wrong size) tires you decided upon. Of course, tire prices will change because you went from a 75,000 mile tire (first quote) to a 40,000 mile tire (second quote) and you chose different manufacturers, from a premium tire to an economy tire. So, in all fairness, I don't believe we earned a 1 star review… as the information your provided us was inaccurate. We understand sometimes things don't go as planned as hard as we try to provide exceptional customer service to every customer. But when a customer provides us with the wrong tire size, we cannot be to blame. We would be happy to have the opportunity to make this right with you. I called to discuss what we could do for you, but I have not heard back from you. I look forward to your returning my call at your earliest convenience. Scott Buenger, owner 618-876-7616.

- O'Brien Tire & Auto Care
5

Great work at a fare price, friendly helpful employees. I will use them again. Service: General repairs & maintenance

Thanks so much for the kind words and the 5 STARS!!! We really appreciate you!

- O'Brien Tire & Auto Care
5

They checked out to see if there was a leak and didn't charge me. Excellent service.

Thanks so much Susan for the kind words and 5 STARS!

- O'Brien Tire & Auto Care
5

I am very happy with their services. Everyone is very nice & answer my questions. Service: Oil change

Thank you Linda for the kind words and 5 STARS. We are so happy to be of assistance to you! As America’s oldest auto repair on Route 66, and celebrating our 5th generation of being family owned and operated, we will be here the next time your vehicle needs some TLC.... or just an oil change :)

- O'Brien Tire & Auto Care
5

The experience there was very nice n courteous people will always go back n get my new tires there

Bernadette, we very much appreciate your taking the time to give us a great review and for the 5 STARS! As America's oldest auto repair (we do much more than tires) you can be assured we will be here for all your tire and automotive needs and, don't forget -- we look forward to seeing you for your FREE tire rotation and brake check every 6,000 miles!!! That's so you can get the best life out of your tires!

- O'Brien Tire & Auto Care
5

I’ve been using O’Brien for years for oil changes, tires, and other misc car maintenance and repairs. They are professional and do great work and always get me in quickly too. Thanks for everything you do! Services: Brakes, General repairs & maintenance, Tyres, Oil change

Wow, Amanda! Thanks so much for the kind words. So nice to hear from you and look forward to seeing you next time your car needs some TLC!

- O'Brien Tire & Auto Care
5

Extremely friendly service and super helpful folks! Don't know the name of the doohicky or the service your husband has tasked you with? No worries, Vance knows what you're talking about!

Vance is absolutely the best!! He is very thoughtful about explaining everything so you do understand that doohickey that needed fixing. He believes everyone should know exactly what needs to be done and why when a repair is needed. Thank you for acknowledging his great service and the 5 STARS Kelly! We very much appreciate your taking the time to do so.

- O'Brien Tire & Auto Care
1

Sad, but O' Brian tires has poor service and their professionalism and compassion was more than disappointing. I will never go back here. Find a shop that offers a warranty on your tires (don't make my mistake). My tire blew and I came there to get it replaced. A week later the same tire went flat/blew. They told me it was my issue but they can't prove they didn't provide me with a bad tire. They didn't even shut the tire light off the first time I was there, when I brought it back they tell me I had a goose egg in the front and the light wouldn't go off without airing up the front tire. They finally offered 50% off after a 2nd conversation but he was unprofessional and they lost my trust. Hopefully their employees get better training and should learn in customer service a condescending tone does NOT = professionalism. I would hate to see a company loose more business, but my experience was terrible and I hope this helps them improve service. Two positives, I learned how to change a tire and so happy I found new tire company to fix the goose egg. Auto Tire offered a 1yr warranty, friendly service and cost less for the same service. Happy tire hunting. Service: Tyres

Mrs. Rippee, We understand how upsetting it can be to buy a new tire only to have it ruined days later. However, what you have written in leaving us a 1 star review is not true -- as we do offer a defect warranty for the life of the tire thru the manufacturer which covers defects of the tire material or workmanship of the tire. All of this was covered with you. This defect warranty covers 100% replacement for the first 25% of the tread depth. Your tire did not meet the criteria for replacement because the tire was damaged due to hitting an object in the road. We did go above and beyond offering you a tire at our cost PLUS we split that cost with you in an effort to help you out, which we were not obligated to do. Upon your appointment to have the new tire installed, we pointed out that one of your other tires had only 10 psi during inspection. We addressed this with you to see if you would approve a repair as we do with all customers. We do not perform any work without prior approval. You declined that repair, so we set the tire pressure for you as requested and alerted you that the tire could go flat on you. Your having to change a tire is what we were trying to prevent. Perhaps it was miscommunication. We have taken this opportunity to learn and grow from this. We're glad you're able to find positives in this. Scott Buenger, owner.

- O'Brien Tire & Auto Care
5

During these uncertain times, it made me feel good to see CDC guidelines being followed. With my experience in the past with other businesses, not so much. Thank you O'Brien tire your service and friendliness was spot on!

Thanks for the 5 stars Susan and Dave!!! We really appreciate your supporting our mom and pop shop.

- O'Brien Tire & Auto Care
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3924 Nameoki Road Granite City, IL 62040 (618) 876-7616
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