Granite City Auto Repair

Thank you Bill for the kind words and 5 STARS. We really appreciate your supporting our small, family owned business, especially in these times.

Thank you so very much for the kind words and the 5 STARS! And thank you for your continued support of a locally-owned, family-ran small business. Thanks to great customers like you who see the value of a locally owned, family owned business, we are very proud of the fact that we provide the best service in town, far superior over franchise options, which are not locally owned nor will you ever be able to walk in, assured a family member is taking care of you.

Thanks so much Ashley for the super review and 5 STARS! We very much appreciate the good vibes and your supporting our small hometown business, these days especially!

Thank you Catherine for the kind words and 5 STARS! As America’s oldest auto repair on Route 66, you can be sure we will be here & happy to take care of all your automotive needs when you need us. Thank you for supporting a small hometown business!

Thank you very much James for the kind words and 5 STARS! Our customers are always our top priority. As a small business, especially in these trying times, exceptional employees are difficult if not rare to find. We may not be Google or Amazon, but we truly believe that our team is the best of the best in small businesses. Every one of our employees strives to deliver exceptional customer service in what ever part they play in the work product. We thank you very much for recognizing them.

Thank you Carl for the kind words and 5 STARS! We sincerely appreciate your continued support of our local small business, which also helps our local economy via sales tax dollars. Our slogan is, "We Fix Cars, We Sell Tires, We Treat You Life Family!" And, so, regardless of the situation, we will try very hard to find a way to help our "family"... something that is missing in today's big box, money over people, corporate world. Shopping small makes a big difference!

Thank you Linda for the 5 STARS and for supporting our small business that has been owned for 92 years by a family of Granite City residents.

Thank you so much for the kind words and 5 STARS! Apologies for the delay in responding, we were having Google issues :( Your shopping small makes a big difference!

Jorian, we regret that you feel your review is a representation of what actually happened. Factually, we never spoke to you. Your telephone number we have does not work. We only spoke to your grandfather. Perhaps your grandfather mis-communicated to you? Your grandfather actually paid your bill for the diagnostics you requested because, apparently, whoever else is working on your vehicle was not able to diagnose it for you. Your van came in for a noise, and our service tech determined it was from work you had done by the other mechanic you go to, and that they did work and then ZIP TIED parts together, clanking around and causing your noise. So, when you say you trusted your gut and went to another mechanic, I interpret that to mean you took it back to the place where the mechanic zip-tied your parts together causing your noise problem in the first place and had them fix it. We never stated to your grandfather that your vehicle was totalled and you needed a new car. READ YOUR INVOICE which has an exact description of what was the outcome of the diagnostics you requested! However, there is clear evidence that your vehicle bottomed out on terrain and there is clear evidence that your under-carriage is soaked by fluid which requires a degrease and dye to find the source of the leak. You do not need to actually see fluid on the ground before there is an indication of a problem. And why had your other mechanic not informed you of this? No one said you have large amounts of oil leaking everywhere such that you should be seeing it. Leaks have different classes of activity, but if you are having any amount of fluid soaking your under-carriage, it should be addressed before it becomes a bigger, more expensive problem. Although, if you want to wait until your leak shows on the ground in order to think you have a problem, that's your call. Jorian, contrary to your statement, you have never had the oil changed here on that vehicle hence why we never said anything to you before about the fluid leak. The only other work we have done on that vehicle has been a couple of tire repairs. We have spoken to your grandfather after investigating the statements in your review and what actually occurred and advised him that your review is in error. We were not able to reach you, unfortunately, to discuss it directly with you. Kindly discuss this with your grandfather to find out what really was discussed between you 2 and be fair in recognizing that what is on your invoice and what your grandfather may have told you or you understood is not what is stated on your invoice. Since we did not state any of these things to you, or to your grandfather, I respectfully request you remove this review. For 92 years, we have stood behind our work, our honesty, our integrity, and our customer service. What you described in your review would never happen here. Unfortunately, when you have several mechanics working on your vehicle, it can be confusing as to what occurred where. But we did not zip tie your parts together nor did we ever perform an oil change on your vehicle. Our invoices always document exactly our diagnostic findings and what repair is required. At the end of the day, I recommend you find a mechanic that you trust and can service all your vehicle's needs so that you are not having to pay for someplace else to tell you what another place did wrong. An inexpensive repair done by the wrong mechanic can lead to an expensive repair by the right one. You may reach me at 618-876-7616 if you would like to discuss this further. Ian Buenger, 3rd generation owner.

Thank you so much for the kind expressions and 5 stars, John! We really appreciate your business!