They wouldn't rotate my tires . They want to sell me new ones. Waste of my time. I'll never go back again. Service: Tyres
Mr. White, we did not work on your vehicle because it would have been a waste of your money, not a waste of your time. As tire experts, we have a professional and legal responsibility to tell a customer if their tires are not serviceable. Your tires were legally worn out by NHTSB standards and we will not take a customer's money under those circumstances. We regret that you feel we should have rotated your tires even if they were not serviceable, but that is not the best customer service in our opinion. For 92 years, we have provided this community with the most expert tire care you will find anywhere else. Our combined tire expertise of our employees is over 100 years. We stand behind our work, our honesty, our integrity, and our customer service. If you found another tire shop that rotated your tires, then they just took your money, maybe because that's how they keep their doors open or maybe because they do not know when tires are no longer serviceable like we do. Either way, when customers come to O'Brien Tire & Auto Care, they can expect to be treated like family... and told when they need new tires instead of us being an opportunist and taking their money. You may reach me at 618-876-7616 if you would like to discuss this further. Ian Buenger, 3rd generation owner.
- O'Brien Tire & Auto Care