Granite City Auto Repair

Thanks so very much Dave for the kind words and for supporting our small, hometown business. With great customers like you, we keep our doors open, where you can always rely on getting fast, friendly, reliable service -- versus the chain and big box stores -- whose owners do not live here nor spend their money here. Instead, your hard-earned money ends up benefiting cities in the great states of Arkansas, New York, and North Carolina... when you buy from them.

Mrs. Rippee, We understand how upsetting it can be to buy a new tire only to have it ruined days later. However, what you have written in leaving us a 1 star review is not true -- as we do offer a defect warranty for the life of the tire thru the manufacturer which covers defects of the tire material or workmanship of the tire. All of this was covered with you. This defect warranty covers 100% replacement for the first 25% of the tread depth. Your tire did not meet the criteria for replacement because the tire was damaged due to hitting an object in the road. We did go above and beyond offering you a tire at our cost PLUS we split that cost with you in an effort to help you out, which we were not obligated to do. Upon your appointment to have the new tire installed, we pointed out that one of your other tires had only 10 psi during inspection. We addressed this with you to see if you would approve a repair as we do with all customers. We do not perform any work without prior approval. You declined that repair, so we set the tire pressure for you as requested and alerted you that the tire could go flat on you. Your having to change a tire is what we were trying to prevent. Perhaps it was miscommunication. We have taken this opportunity to learn and grow from this. We're glad you're able to find positives in this. Scott Buenger, owner.

Wow, Amanda! Thanks so much for the kind words. So nice to hear from you and look forward to seeing you next time your car needs some TLC!

Mike, good grief what a situation. During a tire repair, we often do not record tire size as it is irrelevant to a repair being performed at that time. Then, the second quote you called us to price was also the wrong tire size for your vehicle, and this was not evident to us until the vehicle was here for the (wrong size) tires you decided upon. Of course, tire prices will change because you went from a 75,000 mile tire (first quote) to a 40,000 mile tire (second quote) and you chose different manufacturers, from a premium tire to an economy tire. So, in all fairness, I don't believe we earned a 1 star review… as the information your provided us was inaccurate. We understand sometimes things don't go as planned as hard as we try to provide exceptional customer service to every customer. But when a customer provides us with the wrong tire size, we cannot be to blame. We would be happy to have the opportunity to make this right with you. I called to discuss what we could do for you, but I have not heard back from you. I look forward to your returning my call at your earliest convenience. Scott Buenger, owner 618-876-7616.

Thank you Monty for the kind words and the 5 STARS! We really appreciate your taking the time to leave us a great review and for supporting our small business, especially during these times!

Thank you Catherine for the kind words and 5 STARS! As America’s oldest auto repair on Route 66, you can be sure we will be here & happy to take care of all your automotive needs when you need us. Thank you for supporting a small hometown business!

Thanks Candi for the kind words and 5 STARS! We very much appreciate your taking the time to give us a review!

Thank you so very much for the kind words and the 5 STARS! And thank you for your continued support of a locally-owned, family-ran small business. Thanks to great customers like you who see the value of a locally owned, family owned business, we are very proud of the fact that we provide the best service in town, far superior over franchise options, which are not locally owned nor will you ever be able to walk in, assured a family member is taking care of you.

Thanks so much for the kind words and the 5 STARS!!! We really appreciate you!

Thanks so much for the 5 STARS! We very much appreciate hearing from you.